Qualtrics Selected by Shiseido Group for Global Employee Experience Program

PROVO, Utah and SEATTLE–(BUSINESS WIRE)–Qualtrics (Nasdaq: XM), leader and creator of the experience management (XM) category, today announced that Shiseido Group, one of the world’s largest cosmetics companies, has selected Qualtrics EmployeeXM™ to help the company improve employee well-being, productivity, and development as it continually embraces and delivers diverse working styles aligned with changing employee needs.

As Shiseido continues its own journey to refine its hybrid working strategy – like many organizations around the world – the company is committed to ensuring that the new styles and environments adopted meet the diverse needs of its teams, flexible hours to activity-based work. Likewise, the company is committed to providing its 46,000 employees worldwide with a positive work-life balance, including supporting employees who are raising or caring for their families.

The capabilities and insights enabled by Qualtrics will be key to informing and guiding new ways of working at Shiseido, helping to create a rewarding employee experience that fosters personal growth within its teams.

As part of Shiseido’s “Think Global, Act Local” approach, the company is standardizing its global employee experience programs with Qualtrics. With easy access to ongoing employee feedback captured by Qualtrics, which can also be segmented by geography and department, leaders will be able to quickly identify and meaningfully take the right actions to continuously improve the experience. employees in adopted work environments.

Shiseido will also be able to identify issues that affect employee experience across the enterprise. By acting on the drivers that have the most influence on the employee experience, Shiseido will be well positioned to attract, retain and develop talent. The program will also integrate with Shiseido’s existing HRIS systems to deliver additional operational efficiency and value.

Decision to standardize employee experience with Qualtrics is part of Shiseido’s strategy First, One, Connected and Unified Shiseido (FOCUS), where the company uses SAP S/4HANA to run all IT systems through a single global platform. By adopting this approach, Shiseido is accelerating its journey to becoming a data-driven organization by ensuring that all markets benefit from the investments made.

“One of the most important aspects of transitioning to hybrid work environments is understanding the downstream impact of these changes, such as the impact on culture through to employee productivity and well-being. Qualtrics is key to successfully managing ongoing change, giving organizations – like Shiseido – the ability to regularly listen to employee feedback at scale and, importantly, take quick, personalized action to continually improve experiences. proposed,” said Jay Choi, Qualtrics. Executive Vice President and Head of Product, EmployeeXM.

About Qualtrics

Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business: customer, employee, product, and brand. More than 16,750 organizations around the world use Qualtrics to listen to, understand and act on experiential data (X-data™) – the beliefs, emotions and intentions that tell you why things happen and what happens. have to do about it. The Qualtrics XM Platform™ is an action system that helps companies attract customers who stay longer and buy more, engage employees who create a positive culture, develop breakthrough products people love, and build a brand that excites them. To learn more, visit qualtrics.com.

About Shiseido Group

In 1872, Shiseido opened in Ginza, Tokyo. The family business that started as Japan’s first Western-style pharmacy has grown into a global beauty giant that currently operates in approximately 120 countries and regions around the world. The history and tradition of Shiseido is characterized by a long series of innovations and category firsts that have repeatedly set new standards and whose effects have reverberated throughout the beauty industry. 150 years later, our commitment to innovation is more constant than ever. Based in Japan, we aim to transcend borders and boundaries and venture beyond the cosmetics industry to achieve beauty innovations through the creation of unique products, delivering new values ​​and actively contributing to the happiness of our customers at around the world through beauty. Visit us at https://corp.shiseido.com/en/.

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